Privacy policy
Privacy Policy
Last updated: 22nd March 2025
This Privacy Policy explains how PetKliq (the "Site", "we", "us", or "our") gathers, uses, and shares your personal information when you browse our website, engage with our services, or place an order at petkliq.com (the "Site"), as well as through any other interactions you may have with us (collectively, the "Services"). Throughout this Privacy Policy, "you" and "your" refers to you as a user of the Services — whether as a buyer, a visitor, or any other individual whose data we have received in connection with this Privacy Policy.
We encourage you to read this Privacy Policy in full. By accessing or using any of our Services, you acknowledge and agree to the data practices outlined here. If you disagree with this Privacy Policy, please refrain from using or accessing the Services.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be published on the Site along with a revised "Last updated" date, and any additional steps required by law will also be taken.
How We Gather and Use Your Personal Information
To deliver the Services, we collect personal information about you from several sources, as outlined below. The nature of the data we collect and use depends on how you engage with us.
Beyond the specific uses described in this document, we may also use the information we collect to communicate with you, deliver the Services, comply with applicable legal obligations, enforce our terms of service, and safeguard the integrity of the Services and the rights of our users.
What Personal Information We Collect
The personal information we collect varies based on how you use our Site and Services. When we refer to "personal information", we mean data that identifies, relates to, or could be associated with you. The categories and types of data we collect are detailed below.
Information You Provide Directly
When you interact with our Services, you may voluntarily submit information including:
• Basic contact details such as your name, delivery address, phone number, and email address.
• Order details including your name, billing and shipping addresses, payment confirmation, email, and phone number.
• Account credentials including your username, password, and security questions.
• Shopping activity including products you browse, add to your cart, or save to a wishlist.
• Support communications, including any details you choose to share when reaching out to our team.
Certain features may require you to provide specific information to function correctly. You may choose not to supply it, but this may affect your ability to use those features.
Information Collected Automatically via Cookies
We also automatically collect data about how you interact with the Services ("Usage Data"). This is done through cookies, pixels, and similar tracking technologies ("Cookies"). Usage Data may include device details, browser type, network connection, IP address, and other interaction data.
Information from Third-Party Sources
We may also receive information about you from third parties, including:
• Platform providers that support our Site and Services, such as Shopify.
• Payment processors who collect payment-related data (such as card or bank details) to fulfil your transactions and deliver the products or services you've requested.
• Online tracking technologies used by us or our partners when you visit our Site, engage with our emails, or interact with our ads.
Any third-party data we receive is handled in line with this Privacy Policy. We are not responsible for the accuracy or practices of third-party data providers. For more detail, see the "Third-Party Sites and Links" section below.
How We Use Your Personal Information
• Delivering Products and Services. Your personal information is used to process payments, fulfil orders, send order-related notifications, manage your account, coordinate shipping, handle returns or exchanges, and enable product reviews.
• Marketing and Promotions. We may use your information to send marketing communications via email, SMS, or post, and to serve relevant advertisements on our Site and elsewhere.
• Security and Fraud Prevention. We use your data to identify and respond to suspicious, unlawful, or harmful activity. We strongly advise against sharing your account credentials with anyone. If you believe your account has been compromised, please reach out to us via our contact page immediately.
• Customer Communications. We use your information to respond to enquiries, provide support, and improve the overall quality of our Services.
Cookies
Like most online stores, we use Cookies on our Site. For details on the Cookies used in connection with Shopify, visit https://www.shopify.com/legal/cookies. Cookies allow us to operate and enhance the Site, remember your preferences, run analytics, and understand how users interact with our Services. We may also permit third-party providers to use Cookies on our Site for personalisation and advertising purposes.
Most browsers accept Cookies by default. You can configure your browser to block or remove them, though doing so may affect the functionality of certain features. Blocking Cookies does not necessarily prevent all data sharing with advertising partners.
How We Share Personal Information
We may share your personal information with third parties in the following circumstances:
• With service providers and vendors performing functions on our behalf — such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping.
• With business and marketing partners, including Shopify, who assist us in delivering and promoting the Services. These partners operate under their own privacy policies.
• Where you have directed, requested, or consented to such sharing — for example, to facilitate delivery or through social media integrations.
• Within our corporate structure or affiliated entities, where relevant to operating our business.
• In connection with a business transition (such as a merger), to comply with legal obligations, to respond to lawful requests (e.g., subpoenas), to enforce our terms, or to protect the rights of the Services, our users, or others.
Over the past 12 months, we have disclosed the following categories of personal information:
|
Category |
Categories of Recipients |
|
Identifiers: basic contact details, order and account information Commercial information: order data, shopping activity, support communications Internet/network activity: Usage Data |
Vendors and third parties performing services on our behalf (e.g., payment processors, fulfilment partners, analytics providers) Business and marketing partners Affiliated entities |
We do not use or disclose sensitive personal information for the purpose of drawing inferences about your characteristics.
User-Generated Content
Our Services may allow you to submit product reviews or other user-generated content. Any content posted in public areas of the Services will be visible to anyone who visits the Site.
We have no control over how others may access or handle content you choose to make publicly available. We are not responsible for the privacy or security of information you disclose publicly, nor for how third parties may use or misuse that information.
Third-Party Sites and Links
Our Site may include links to external websites or platforms not operated by us. If you navigate to such sites, we encourage you to review their privacy and security policies. We do not guarantee the accuracy or reliability of information on third-party sites, nor are we responsible for their privacy practices. Content or information you share on public platforms — including third-party social networks — may be accessible to other users beyond our control.
Children's Data
Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has submitted personal data to us, please reach out via our contact page and we will take steps to remove it.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) the personal information of individuals under 16 years of age.
Security and Data Retention
While we take reasonable measures to protect your data, no security system is entirely foolproof, and we cannot guarantee absolute security. We also recommend avoiding unsecured channels when communicating sensitive information with us.
How long we retain your personal information depends on factors such as whether it is needed to maintain your account, deliver the Services, meet legal obligations, resolve disputes, or enforce applicable agreements.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information. Note that these rights are not absolute and may be subject to limitations or exceptions under applicable law.
• Right to Access / Know — Request access to the personal data we hold about you, including details on how we use and share it.
• Right to Delete — Request deletion of the personal information we hold about you.
• Right to Correct — Request correction of any inaccurate personal information we maintain.
• Right of Portability — Receive a copy of your data and request its transfer to a third party, subject to applicable conditions.
• Right to Opt Out of Targeted Advertising — Direct us not to share your data for targeted advertising purposes. If you visit our Site with a Global Privacy Control signal enabled, we will treat this as an opt-out request for the relevant browser and device.
• Right to Limit Sensitive Data Use — Request that we restrict our use or disclosure of sensitive personal information to what is reasonably necessary to provide the Services.
• Restriction of Processing — Request that we stop or limit processing of your personal information.
• Withdrawal of Consent — Where we rely on your consent to process data, you may withdraw it at any time.
• Right to Appeal — If we decline your request, you may appeal the decision by replying directly to our response.
• Communication Preferences — You may unsubscribe from marketing emails at any time using the link in those emails. Non-promotional communications related to your account or orders will continue.
To exercise any of these rights, please visit our contact page. We will not penalise you for exercising your rights. We may need to verify your identity before processing your request. You may also authorise an agent to submit requests on your behalf, subject to verification requirements.
We use Shopify's advertising services, such as Shopify Audiences, to personalise the ads you may see on third-party sites. To restrict Shopify merchants from using your data for such services, visit https://privacy.shopify.com/en.
Complaints
If you have any concerns about how we handle your personal information, please reach out via our contact page. If you are unsatisfied with our response, you may have the right to escalate your complaint to a relevant data protection authority in your jurisdiction.
International Users
Your personal information may be transferred to, stored in, or processed in countries other than where you reside, including the United States. Our staff and third-party partners in these locations may also access and process your data.
If we transfer personal information out of Europe, we will rely on recognised legal mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent instruments issued by the relevant UK authority, unless the transfer is to a country with an adequate level of protection.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your data rights, please visit our contact page.