Terms of service
Terms of Service
Last updated: 22nd March 2025
Overview
This website is operated by PetKliq. Throughout the site, the terms "we", "us", and "our" refer to PetKliq. PetKliq makes this website available to you — including all information, tools, and Services — subject to your acceptance of all terms, conditions, policies, and notices set out here.
When you visit our site and/or purchase from us, you are engaging with our "Service" and agreeing to be bound by the following Terms of Service ("Terms"), along with any additional terms, conditions, and policies referenced or linked within. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please take the time to read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not accept all terms and conditions, you may not access the website or use any Services. Where these Terms constitute an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update or replace any part of these Terms by posting revisions to our website. It is your responsibility to check this page periodically. Continued use of the site after any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and Services to you.
Section 1 — Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have provided consent for any minor dependents to use this site.
You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws) in the course of using the Service.
You must not transmit any malicious code, worms, or viruses of any kind.
Any breach or violation of these Terms will result in immediate termination of your access to the Service.
Section 2 — General Conditions
We reserve the right to refuse Service to any person at any time and for any reason.
You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve transmissions across various networks and adaptations for technical compatibility. Credit card information is always encrypted during network transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or its content without express written permission from us.
Section headings in these Terms are included for convenience only and do not limit or affect the Terms in any way.
Section 3 — Accuracy, Completeness and Timeliness of Information
We are not responsible if information on this site is inaccurate, incomplete, or out of date. Content is provided for general informational purposes only and should not be used as a sole basis for decision-making without consulting more accurate, complete, or current sources. Any reliance on material from this site is at your own risk.
This site may contain historical information provided for reference only. We reserve the right to modify site content at any time but have no obligation to update it. You are responsible for monitoring any changes.
Section 4 — Modifications to the Service and Prices
Product prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
Section 5 — Products or Services
Certain products or Services may be available exclusively through our website. From time to time, we may source products from international suppliers to maintain availability and variety. These products may be available in limited quantities and are subject to our Refund Policy.
We make every reasonable effort to display accurate colours and images of our products. However, we cannot guarantee that your device's display will accurately represent the actual product colours.
We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction at our discretion. We may also limit quantities and discontinue products at any time. All product descriptions and pricing are subject to change without notice. Any offer on this site is void where prohibited. We also reserve the right to cancel and refund orders for items that become unavailable after purchase.
We do not warrant that the quality of any product, Service, information, or other material purchased or obtained through the Service will meet your expectations, or that any errors in the Service will be corrected.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order at our discretion. We may limit or cancel quantities per person, household, or order — including orders placed using the same account, credit card, or billing/shipping address. If an order is changed or cancelled, we will attempt to notify you using the contact details provided.
We reserve the right to restrict orders that appear to be placed by resellers or distributors.
You agree to provide accurate, current, and complete purchase and account information for all transactions. You are responsible for keeping your details up to date so we can complete your orders and reach you when needed.
For further detail, please refer to our Refund Policy.
Section 7 — Optional Tools
We may provide access to third-party tools that we do not monitor, control, or have any input into.
Access to such tools is provided "as is" and "as available" without warranties or endorsement of any kind. We accept no liability for your use of any optional third-party tools.
Any use of optional tools is entirely at your own risk. You should familiarise yourself with the relevant third party's terms before using their tools.
We may also introduce new features or Services in the future, which will be subject to these Terms.
Section 8 — Third-Party Links
Some content, products, or Services available through the Service may include materials from third parties.
Third-party links on this site may lead to external websites not affiliated with us. We do not evaluate, endorse, or accept responsibility for the content, accuracy, or practices of any third-party site, product, or Service.
We are not liable for any harm or damages arising from transactions made through third-party websites. We encourage you to review the relevant third party's policies before engaging with them. Any complaints regarding third-party products should be directed to the third party.
Section 9 — User Comments, Feedback and Submissions
If you send us submissions — whether requested or unsolicited, such as ideas, suggestions, or creative materials — you agree that we may use, edit, publish, or distribute such content in any medium, at any time, without restriction or compensation.
We are under no obligation to maintain confidentiality of submitted content, compensate you for it, or respond to it.
We may monitor, edit, or remove content we determine to be unlawful, offensive, threatening, defamatory, pornographic, or otherwise objectionable, or that violates intellectual property rights or these Terms.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or malicious material. You are solely responsible for the accuracy and content of your submissions.
Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To review it, please visit our contact page or the Privacy Policy section of our website.
Section 11 — Errors, Inaccuracies and Omissions
There may occasionally be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct any such errors and to modify or cancel orders where information is inaccurate, at any time and without prior notice.
We have no obligation to update or clarify information on the site except where required by law. No specified update date on the site should be taken to mean that all information has been revised or is current.
Section 12 — Prohibited Uses
In addition to other restrictions set out in these Terms, you are prohibited from using the site or its content for the following purposes:
• Any unlawful purpose or to solicit others to engage in unlawful acts
• Violating any applicable international, national, or local regulations or laws
• Infringing upon our intellectual property rights or those of others
• Harassing, abusing, insulting, harming, defaming, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
• Submitting false or misleading information
• Uploading or transmitting viruses, malware, or any code designed to disrupt or damage the Service or related websites
• Collecting or tracking the personal information of others
• Spamming, phishing, scraping, or crawling
• Obscene or immoral purposes
• Interfering with or circumventing the security features of the Service or any related website
We reserve the right to terminate your access to the Service for any violation of these prohibited uses.
Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or free of errors.
We do not warrant that results obtained through the Service will be accurate or reliable.
You acknowledge that we may remove or suspend the Service at any time, with or without notice.
Your use of the Service is entirely at your own risk. The Service and all products and Services provided through it are offered "as is" and "as available", without warranties or conditions of any kind — either express or implied — including implied warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.
In no event shall PetKliq, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or damages of any kind — including lost profits, lost revenue, lost savings, loss of data, or replacement costs — arising from your use of the Service or any products obtained through it, even if advised of the possibility of such damages. Where applicable law does not permit the exclusion of certain liabilities, our liability will be limited to the maximum extent permitted by law.
Section 14 — Indemnification
You agree to indemnify, defend, and hold harmless PetKliq and its parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claims, demands, or damages — including reasonable legal fees — arising from your breach of these Terms, your violation of any law, or your infringement of a third party's rights.
Section 15 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be severed from these Terms. This will not affect the validity or enforceability of the remaining provisions.
Section 16 — Termination
All obligations and liabilities incurred prior to termination will survive the end of this agreement.
These Terms remain in effect unless and until terminated by either party. You may terminate at any time by notifying us that you no longer wish to use our Services, or by ceasing use of the site.
If we determine, at our sole discretion, that you have breached or are suspected of breaching any provision of these Terms, we may terminate this agreement immediately and without notice. You will remain liable for all outstanding amounts up to the date of termination, and we may deny you access to the Service.
Section 17 — Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted on the site, constitute the complete agreement between you and us regarding the Service, superseding all prior agreements, proposals, or communications — whether oral or written.
Any ambiguities in these Terms shall not be construed against the drafting party.
Section 18 — Governing Law
These Terms, and any separate agreements through which we provide you Services, shall be governed by and interpreted in accordance with the laws of Australia.
Section 19 — Changes to Terms of Service
You can review the most current version of these Terms at any time on this page.
We reserve the right to update or replace any part of these Terms at our sole discretion by posting changes to our website. It is your responsibility to check this page periodically. Continued use of the site after any changes are posted constitutes your acceptance of those changes.
Section 20 — Returns and Refunds
We offer a 30-day return window from the date you receive your item. To be eligible, the item must be unused, unworn, in its original packaging with all tags intact, and accompanied by a valid receipt or proof of purchase.
To initiate a return, please reach out to us via our contact page. We are unable to accept returns sent without prior approval. Once confirmed, please ship the item via a tracked courier service and supply us with the tracking number. A return address will be provided by our Customer Support team upon verification of your proof of purchase.
Upon receiving and inspecting your return, we will notify you of the outcome. If approved, a full refund — excluding original delivery costs — will be issued within 10 business days using the same payment method used for the original transaction. No additional fees will be charged in connection with the refund.
Section 21 — Consumer Complaint — Faulty Product
If a product you have purchased turns out to be defective, you are entitled to lodge a complaint. Depending on the nature of the fault, you may request:
• Replacement with a defect-free item
• Repair or removal of the defect
• A partial price reduction
You may submit a complaint within one year of identifying the defect, provided the complaint period does not expire before the end of the item's warranty.
We will respond to your complaint within 30 days of receiving your notification.
Please do not return any items before first notifying us. To ensure prompt processing, reach out via our contact page before sending anything back. Our Customer Support team will provide a confirmed return address once your details have been verified.
Section 22 — Contact Information
Any questions about these Terms of Service should be directed to us via our contact page.